IPTVMotion Frequently Asked Questions

New customers start with the Try 1 Month plan at £6.99. After that the standard ladder runs £10.99 for one month, £17.99 for three, £28.99 for six and £39.99 for twelve — the annual plan working out at £3.33 a month. Every plan carries an identical line-up.

Typically within ten minutes of payment clearing, and rarely longer than half an hour at the busiest times. Your playlist credentials arrive on WhatsApp; enter them once in IBO Player and the channel wall builds itself.

IBO Player, available on Android, Windows, macOS, Amazon streaming sticks and LG and Samsung smart televisions. The app carries its own small one-off licence paid to its developers; your subscription with us covers the streaming service itself. We support IBO Player exclusively, which is why our instructions match your screen exactly.

One device at a time per subscription. You are free to move that authorisation between your television, laptop and phone whenever you wish — what is not permitted is two screens running simultaneously. Households that want a second concurrent stream take a second subscription.

Around 15 Mbps handles a solid HD picture. 25 Mbps or better gives comfortable headroom for FHD while other people in the house are online. Virtually every current British fibre and superfast package exceeds this. Where possible, run an ethernet cable rather than relying on Wi-Fi.

Yes, on 4G and 5G, though picture quality follows signal strength and you should keep a close eye on your data allowance — an evening of HD viewing can consume several gigabytes.

Not for the service to function. Some subscribers prefer to run one as a matter of general privacy habit, which is entirely their choice. If you do use one, pick a fast provider and a nearby endpoint, because a slow or distant VPN server is the single most common cause of stuttering we diagnose.

Both. A full EPG loads automatically with your playlist, and seven-day catch-up is available across most major channels, so a missed episode or fixture is still there the following week.

The line simply stops. Nothing renews by itself and no card is stored or charged automatically. We email a reminder a few days ahead so you can decide whether to place another order.

Yes. Contact the desk and we will credit the unused days of your current term against the new one, so you never pay twice for the same period.

Because access is delivered instantly, orders are final once the account is live. We do make exceptions for a verified outage on our infrastructure running beyond 72 consecutive hours, and for duplicate charges, which are refunded in full. The refund policy sets out the process.

Restart the router and the streaming device, then retest on a wired connection if you can. If you are running a VPN, switch it off temporarily to rule it out. Clearing the IBO Player cache resolves a surprising number of picture and guide faults. If none of that helps, message the desk with your device type and the channel in question.

Yes — IBO Player’s Manage Categories setting lets you switch off whole groups. Most British households disable the majority of the international sections, which cuts the visible list down enormously. The setup guide walks through it.

We do. Wholesale credit pricing, a management panel and dedicated partner support are covered on the reseller programme page, with tiers based on the volume of credits you hold.

Yes. IBO Player includes parental control with a PIN; the initial code is 0000 and you change it on first use. You can also hide adult categories entirely so they never appear in the guide.

By WhatsApp on +15144477860 or on WhatsApp at [email protected]. The desk is staffed 24 hours a day, every day — including match days and bank holidays — and most tickets are closed within the hour.